Terms and Conditions for Kingofhotpot.com
Introduction
Welcome to Kingofhotpot.com. These Terms and Conditions (“Terms”) govern your use of our website and services. By accessing or using Kingofhotpot.com, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our website or services.
Use of the Website
Eligibility: By using this website, you represent that you are at least 18 years old or accessing the site under the supervision of a parent or guardian.
Account Registration: You may need to create an account to access certain features of our website. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.
Prohibited Activities: You agree not to:
- Use the website for any unlawful purpose.
- Engage in any activity that interferes with or disrupts the website.
- Attempt to gain unauthorized access to any portion of the website or any other systems or networks connected to the website.
- Use any automated means to access the website for any purpose without our express written permission.
Orders and Payments
Product Availability: All products are subject to availability. We reserve the right to limit the quantity of any products we offer.
Pricing: All prices are listed in SGD and are subject to change without notice. We make every effort to display accurate pricing, but errors may occur. In the event of a pricing error, we will notify you and give you the option to proceed with the correct price or cancel your order.
Payment: Payment must be made at the time of order. We accept [insert payment methods]. By providing payment information, you represent and warrant that you have the legal right to use the payment method provided.
Order Confirmation: Once you place an order, you will receive an email confirmation. This email does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right to accept or decline your order at any time after receipt.
Delivery
Delivery Areas: We deliver to all areas of Singapore, including Sentosa.
Delivery Time: Orders placed before 3 PM will be delivered the next day. Delivery times may vary based on your location and availability of products.
Delivery Charges: We offer free delivery for orders above $150. For orders below this amount, a delivery charge of $15 applies.
Delivery Issues: If there are any issues with your delivery, please contact us promptly so we can address the situation.
Returns and Refunds
Satisfaction Guarantee: If you are not satisfied with your order, please contact our customer service team within 24 hours of receiving your delivery. We will work with you to resolve any issues, including offering refunds or replacements if necessary.
Non-Returnable Items: Due to the perishable nature of our products, certain items may not be eligible for return. Please contact our customer service for more details.
Product Preparation and Safety
Licensed Facility: All our products are prepared in a Singapore Food Agency (SFA) licensed facility, in accordance with the food safety laws of Singapore. We adhere to stringent hygiene and safety standards to ensure the highest quality of our products.
Intellectual Property
All content on Kingofhotpot.com, including but not limited to text, graphics, logos, images, and software, is the property of King of Hotpot or its content suppliers and is protected by intellectual property laws. You may not use, reproduce, distribute, or create derivative works from any content without our express written permission.
Limitation of Liability
To the maximum extent permitted by law, King of Hotpot shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from:
- Your use or inability to use the website.
- Any unauthorized access to or use of our servers and/or any personal information stored therein.
- Any bugs, viruses, trojan horses, or the like that may be transmitted to or through our website by any third party.
Indemnification
You agree to indemnify, defend, and hold harmless King of Hotpot, its officers, directors, employees, and agents, from and against any claims, liabilities, damages, losses, and expenses, including without limitation reasonable legal and accounting fees, arising out of or in any way connected with your access to or use of the website or your violation of these Terms.
Changes to These Terms
We may update these Terms from time to time. We will notify you of any changes by posting the new Terms on this page and updating the effective date. Your continued use of the website after any changes indicates your acceptance of the new Terms.
Governing Law
These Terms and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of Singapore.
Contact Us
If you have any questions or concerns about these Terms, please contact us at:
King of Hotpot Email: hello@kingofhotpot.com
Thank you for choosing Kingofhotpot.com. We appreciate your business and look forward to serving you.