You can easily place an order through our website. Simply browse our selection of ingredients, choose your desired items, and proceed to checkout. We offer a user-friendly interface to ensure a smooth shopping experience.

We offer a diverse selection of ingredients including premium meats, seafood, vegetables, and broth bases. All our products are carefully sourced for their quality and freshness, ensuring a top-notch hotpot experience.

Our ingredients are packed in smaller-sized portions, allowing you to enjoy a variety of flavors without the need to purchase large quantities. This way, you can have a diverse hotpot meal without any waste.

We partner with trusted local farms and suppliers to source our ingredients. Each item is meticulously checked for freshness and quality before being packed and delivered to you.

Yes, we offer delivery services to bring your chosen hotpot ingredients directly to your doorstep. This service is designed to save you time and effort, ensuring a hassle-free experience. Deliveries are fulfilled by a Third-Party Logistics company to ensure you receive your order as quickly as possible.

We deliver to all areas of Singapore, including Sentosa. If you are unsure whether we deliver to your specific location, please check our website or contact our customer service team for more information.

Deliveries placed before 2 PM will be delivered the next day. For exact delivery times and scheduling, please refer to the details provided during the checkout process. As we use a Third-Party Logistics company, delivery timings may vary according to the amount of orders to delivery that day. 

We offer free delivery for orders above $200. For orders below this amount, a delivery charge of $15 applies.

Absolutely! You can choose from our wide range of ingredients to customize your hotpot meal according to your preferences. Whether you want more meat, seafood, or vegetables, you can tailor your order to suit your taste.

If you are not satisfied with your order for any reason, please contact our customer service team within 24 hours of receiving your delivery via Live Chat on our website or via Whatsapp at 89392595. We will work with you to resolve any issues, including offering refunds or replacements if necessary.

Yes, we regularly offer promotions to our customers. Keep an eye on our website and subscribe to our newsletter to stay updated on our latest deals and special offers.

Our customer service team is always here to help. You can contact us via email at hello@kingofhotpot.com or use the live chat feature on our website or drop us a Whatsapp Message at 89392595. We are committed to providing the best possible support to our customers.

Yes, we have a variety of resources available on our website, including recipes, tips, and guides for first-time hotpot users. Our customer service team is also happy to provide personalized recommendations based on your preferences.

While we take great care to ensure the quality of our ingredients, some products may contain allergens. If you have specific dietary concerns, feel free to contact us for more information.

This is due to the vacuum packing process where oxygen is removed from the packaging, causing the myoglobin in the meat to darken. This does not affect the quality or safety of the meat, and it will return to its normal color once exposed to air.